Resources &
Technical Support

All LED fixtures sourced through VoltEdge come with a full 5-year manufacturer warranty from date of purchase. Accessories such as drivers and sensors carry a 2-year warranty. The warranty covers manufacturing defects, premature LED failure, and driver malfunctions under normal operating conditions.

In the event of a claim, we provide local Malaysian replacement — no overseas shipping or RMA delays.

Yes. All products sourced through VoltEdge are verified to meet Malaysian safety and performance standards, including SIRIM certification. Full certificates are available on request for tender submissions and compliance audits.

Select product lines also carry CE, RoHS, and IEC certification for export projects.

Yes — free of charge for projects over a certain scale. Share your space drawings and requirements, and our consultancy team provides fixture recommendations, quantities, and compliance guidance.

For smaller projects, we provide guidance on fixture selection based on space dimensions via phone, email, or WhatsApp consultation.

Stock items typically ship within 1–2 business days from our KL warehouse. Nationwide delivery takes 2–4 business days depending on location.

For large project orders that exceed stock levels, typical lead time is 3–5 weeks. We provide firm delivery commitments at quotation stage.

Absolutely. We strongly encourage sample evaluation for projects over 50 fixtures. Samples are typically provided at cost (which is credited back on the final purchase order) or loaned for 14-day evaluation depending on the project size.

Yes. We regularly support JKR, local council, and developer tender submissions with full technical documentation — SIRIM certificates, photometric data, datasheets, and Letters of Authority from manufacturers.

Contact our tender support team for project-specific documentation packages.

Typical energy savings range from 50–75% compared to fluorescent or HPS lighting, depending on the existing system. Our clients see average ROI within 14–24 months when factoring in energy savings, reduced maintenance, and TNB tariff structures.

We provide custom ROI calculations based on your existing lighting, operating hours, and electricity tariff during the consultation phase.

We work with a trusted network of certified electrical contractors across Malaysia who can handle installation. For major projects, we coordinate directly with contractors to ensure proper fixture handling, commissioning, and handover.

If you already have a preferred contractor, we provide technical support and commissioning guidance free of charge.